1Substitutions today#
ZUKA does not currently replace unavailable grocery items with substitutes. If an item you ordered is unavailable, the store or ZUKA support contacts you or removes it from the order, and you are not charged for items you do not receive. Any amount already paid for a removed item is refunded under the Refund & Cancellation Policy.
2If we introduce substitutions#
Before substitutions are offered, we will update this policy and let you choose whether to allow them. A replacement that differs materially in price, size, brand, ingredients or allergens will be shown to you for approval before any extra amount is charged, and we will not knowingly substitute an item in a way that ignores allergy information you have given us.