Zuka

Delete your account

How to delete your Zuka account and the personal data we hold about you.

How to request deletion

1. Open the Zuka app and sign in with the account you want deleted.
2. Go to Profile → Security & privacy → Delete account and tap Request account deletion. We email you a confirmation with a reference number.
3. Can’t sign in? Email support@zukaongo.com from the email address on the account with the subject “Delete my Zuka account”, or use Contact us. We may ask you to verify that you own the account.

What happens next

Your account and personal data are permanently deleted within 30 days of your request. If you have an order in progress or an open refund, we finish it first and then delete the account.

What we delete

• Your sign-in account (email/password or Google sign-in), so you can no longer log in.
• Your name, email address, phone number and saved delivery addresses.
• Saved payment methods (cards are removed from our payment processor, Stripe).
• Favorites, lists, cart, notification/push tokens, preferences, reservation notes and contact details, support messages and order-chat messages you sent, and review comments.
• Any remaining Zuka Credit (wallet) balance and rewards points are forfeited when the account is deleted — use them or ask support about them before you request deletion.

What we keep

US law requires us to keep certain financial records (for example, sales-tax, accounting and payment-dispute records). We keep order totals, taxes, refunds and payouts to restaurants and drivers, but they are de-identified: your name, phone number and address on those orders are replaced with “Deleted user”. These records are kept only as long as the law requires.

Questions

Contact support@zukaongo.com. See also our Privacy Policy.