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Legal & privacy centre

How ZUKA works, what we do with your information and the choices you have — written to be read, not skimmed past.

Effective October 21, 2026Updated October 21, 2026Version 1.0

Make a privacy requestSee, correct or delete your data Delete your accountSteps and what we keep Contact usOrders, complaints, food safety

Essentials

The agreements that apply every time you use ZUKA.

Terms of ServiceThe agreement between you and Zukaongo when you browse, order or pay on ZUKA.Read policy Privacy PolicyHow ZUKA collects, uses, shares and protects your personal information.Read policy Contact & ComplaintsHow to reach ZUKA about orders, payments, privacy, food safety or legal matters.Read policy

Your privacy

What we collect, why, and the choices you have.

Cayman Islands Privacy AddendumExtra detail for customers whose information is covered by the Cayman Islands Data Protection Act.Read policy U.S. Privacy AddendumExtra detail for U.S. residents covered by federal or state privacy laws.Read policy Privacy Rights & RequestsHow to see, correct, delete or restrict your information, and what happens next.Read policy Account & Data DeletionHow to delete your ZUKA account, what we delete and what the law requires us to keep.Read policy Data Retention PolicyHow long ZUKA keeps different kinds of information and how it is deleted.Read policy Cookie & Tracking PolicyThe cookies, local storage and similar technologies ZUKA uses on the web and in the apps.Read policy International Data TransfersWhen information moves between the Cayman Islands, the United States and our providers.Read policy

Orders & payments

Delivery, refunds, payments, credit and food safety.

Refund & Cancellation PolicyWhen you can cancel an order, how to report a problem and how refunds are paid.Read policy Delivery PolicyWhere ZUKA delivers, how delivery fees and times work, and what happens if a delivery fails.Read policy Food Safety & Allergen PolicyAllergen information, how vendors handle food, and how to report a food-safety concern.Read policy Payment & Billing TermsPayment methods, currency, saved cards and how charges and disputes work.Read policy Meal Pass TermsHow prepaid Meal Pass plans, scheduled orders, skips and credits work.Read policy Zuka Credit & Rewards TermsHow Zuka Credit, top-ups, refund credit and rewards points work.Read policy Grocery Substitution PolicyWhat happens when a grocery item you ordered is unavailable.Read policy Promotions & Coupon TermsThe rules for coupons, automatic discounts and other promotional offers.Read policy Age-Restricted Items PolicyZUKA’s position on alcohol, tobacco and other age-restricted products.Read policy

Drivers & team

How we handle information about the people who work with us.

Driver Privacy NoticeHow ZUKA handles information about the drivers who deliver orders.Read policy Employee Privacy NoticeHow Zukaongo handles information about job applicants and employees.Read policy

Trust & safety

Security, acceptable use, AI and legal requests.

Acceptable Use PolicyWhat is and isn’t allowed when using ZUKA.Read policy AI & Automated DecisionsWhere ZUKA uses automated systems and AI, and how you can ask for a human.Read policy Security & TrustHow ZUKA protects customer, vendor and driver information, and how to report an issue.Read policy Accessibility StatementOur commitment to making ZUKA usable by everyone.Read policy Intellectual Property & CopyrightWho owns ZUKA content and how to report infringing material.Read policy Law Enforcement & Legal RequestsHow ZUKA responds to requests for information from authorities.Read policy Policy UpdatesHow and when ZUKA updates these policies.Read policy

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Who operates ZUKA

ZUKA is run by two separate Zukaongo companies. Each is responsible only for the processing it actually carries out.

Cayman IslandsZukaongo (Cayman Islands)

Operates ZUKA in Grand Cayman and the wider Cayman Islands and is the data controller for Cayman customers.

Responsible person: Sudhakar R

United StatesZukaongo (United States)

A separate U.S. company responsible for ZUKA activities in the United States, where they apply.

Responsible person: Sudhakar R