1Delivery areas and fees#
ZUKA delivers within the areas shown in the app. Whether delivery is available, its fee and its estimated time depend on your address, the vendor’s location, the order value, driver availability and conditions on the day. You see the delivery fee before you pay.
2Your part#
Give an accurate address, place your map pin correctly, add any instructions the driver needs (gate codes, building, landmarks) and keep your phone nearby. The driver may call or message you to complete the delivery.
3Tracking and proof of delivery#
You can follow your driver’s live location in the app while your order is on its way. Drivers may take a photo when they drop off your order as proof of delivery; these photos are used only to resolve delivery questions.
4If a delivery cannot be completed#
If the driver cannot reach you or access the address, they try to contact you and wait a reasonable time. ZUKA support then decides with you whether the order can be redelivered, collected or must be returned or disposed of safely. Any charge that is not refundable in that situation is explained to you, and applicable law always applies.
5Delivery times#
Delivery times are estimates. We do not guarantee a delivery time unless the app clearly shows a guarantee and its conditions.