1Where we use automation#
- Recommendations, search results and the “For you” feed.
- Estimated delivery times and delivery fees.
- Fraud and abuse checks on orders and payments.
- Our support chat assistant, which is automated and can hand you over to a person.
2Our commitments#
We check automated systems for accuracy, fairness, security and privacy. The support assistant identifies itself as automated. If an automated decision significantly affects you, such as an account restriction, you can ask for a human review at privacy@zukaongo.com.
If we ever use customer information to train AI models, we will say so here first and ask for any permission the law requires.