1How to request deletion#
- Open the ZUKA app and sign in with the account you want deleted.
- Go to Profile → Security & privacy → Delete account and tap Request account deletion. We email you a confirmation with a reference number.
- Can’t sign in? Email privacy@zukaongo.com from the email address on the account with the subject “Delete my ZUKA account”, or use the form at zukaongo.com/delete-account. We may ask you to verify that you own the account.
2What happens next#
Your account and personal data are permanently deleted within 30 days of your request. If an order is in progress or a refund is open, we finish it first and then delete the account.
3What we delete#
- Your sign-in account, so you can no longer log in.
- Your name, email address, phone number and saved delivery addresses.
- Saved payment methods (cards are removed from our payment processor, Stripe).
- Favourites, lists, cart, notification tokens, preferences, reservation details, support and order-chat messages you sent, and review comments.
Any remaining Zuka Credit balance and rewards points end when the account is deleted. Use them, or contact info@zukaongo.com about a balance you paid for, before you request deletion.
4What we keep#
The law requires us to keep certain financial records, such as tax, accounting and payment-dispute records. We keep order totals, taxes, refunds and payouts to vendors and drivers, but de-identify them: your name, phone number and address on those orders are replaced with “Deleted user”. We keep them only as long as the law requires.
5App-store purchases#
Deleting your ZUKA account does not cancel anything you manage through the Apple App Store or Google Play. Manage those in your store account settings.